We work to ship out orders the same business day or the next business day after the order has been placed. Tracking for your order is emailed to you once your order is shipped out.

Tracking updates are available typically within 1 day of shipping out. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

To start a return, you can contact us at lilacbutterfly22@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lilacbutterfly22@yahoo.com.

APPAREL

Our fabric is made of 60% polyester and 40% cotton which makes it quite resilient and easy to clean. To maintain its vibrance and softness, we recommend washing in a delicate cycle with lukewarm or cold water, using a mild and color-safe detergent. For drying, set your dryer on low-heat or tumble dry. 

BEAUTY PRODUCTS

Our beauty products are always cruelty-free, and we use organic ingredients as much as possible. For a complete list of ingredients please read the description of each item listed on the website. If you have a sensitivity to any of the ingredients in an item, please refrain from purchasing. All products must be stored in a dry area and away from heat. Our bath bombs, as well as most of our other beauty products, are made with all natural, organic ingredients so they have a shelf life of up to one year. 

JEWELRIES

Remove jewelry before showering, bathing, applying lotions and sprays, and participating in any sport-like activities. This will help the jewelry maintain its shine and high-quality appearance. Use a soft, clean cloth to clean and shine the jewelry. We recommend doing this weekly or at least once a month. We recommend storing your jewelry in a soft cloth, velvet or cotton drawstring bag. Keep chains clasped to keep them from becoming tangled.