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Shipping Details
We work to ship out orders the same business day or the next business day after the order has been placed. Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
Return Policy
To start a return, you can contact us at support@thelilacbutterfly.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@thelilacbutterfly.com.